They’re flexible, typically faster, and, let’s be real, give the customer the freedom to not make a dreaded phone call. SMS and live chat are becoming the most preferred channels for customer support. Automate customer service inquiries, freeing up time for more important tasks. But here are a few high-level ways that adding a chatbot to your site can improve customer satisfaction, boost issue resolutions, and cut wasted time. Honestly, the use cases are vast enough that we just don’t have time to go into them all. Benefits of adding a chatbot to your website:Ĭhatbots have a lot of versatility and benefits. It’s time to hop on board with the AI movement and add an artificially intelligent chatbot to your website. Currently, 26% of companies offer AI and chatbot-guided self-service, and 25% plan to add it soon. And if you’re like me, you click and type whatever you have to to get a live agent ASAP.īut with AI, you can reclaim your chatbot to actually make it useful for your CX and contact center team. They often feel stale, impersonal, and unhelpful. We’re all accustomed to the bot forms that pop up in live chat conversations. ![]() ![]() Now, chatbots aren’t necessarily a new thing in customer service. ![]() But the reality is that AI, when used well, can drive better customer experience, improve customer engagement, and give you better insight across your operations. Artificial intelligence is a hot-button issue this year as it finds its way into every business sector. No, this isn’t the start of a dystopian sci-fi movie - it’s true! But in all the best ways. Imagine this: AI chatbots are taking over customer service.
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